Refund Policy

Returns 

In Singapore, please call us at +65 6275 4123 within 3 calendar days and report to our Tele Consultants that service your account about the product conditions. We will make necessary arrangements to resolve the problem.

Outside Singapore, please email to customerservice@mylustre.com within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.

Cancellations 

Customers have 3 calendar days to cancel any orders by the following methods: 
Email to sales@mylustre.com stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant's Name (Phone orders)

If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.

A fee of $7.00 will be charge if a delivery person is required to collect the goods back and hand over the refund to the customer.

Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.

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