MyLustre FAQ | We're here to help!
MyLustre provides all things health & beauty for you and your family! MyLustre has a wide range of products that caters for your whole family - children, parents & even grandparents!
At MyLustre, we believe in protecting the
interest of both our customer, community and as much as possible, our
environment. Our products are sent regularly to independent Laboratories for
stringent quality and safety check. The Health Sciences Authority of Singapore
(HSA) also conducts regular checks and tests on our products.
We encouraged you to speak with our Customer
Consultants to understand more about the products. Please call +65 6275 4123,
we will be more than happy to assist you.
Yes, we have rewards! You can register for our MyLustre Rewards Program by creating an account on our website & earn 200 points upon registration! There are many ways for you to earn points as shown below:
- You will be rewarded 1 point for every $1 spent. On special occasions, you can earn double the rewards for every $1 spent so do keep a lookout on our website!
- Earn 200 reward points by leaving us a review with pictures
- Tag us on Instagram and receive 200 points
(Our IG pages: @mylustre.mylife, @bodigard.myhealth, @lustre.mybeauty, @xten_formen)
- Earn 200 points on your birthday!
Yes, we do international shipping! You can enter your details at the checkout page to view the delvery rates for your destination of choice. Should you require more details, you can reach out to us via email email@example.com or call us at (+65) 6275 4123.
1. Delivery to your address.
2. Self-pick up at our office.
1. Courier service - Depends on the customer's choice of courier.
For more details, please contact us through Facebook Messenger, email (firstname.lastname@example.org), or call our hotline (+65) 6275 4123.
FOR LOCAL DELIVERIES:
- All web orders will only be processed during office hours, from Monday to Friday (8am - 5pm). If orders are placed before 4pm on the weekday, you will be able to receive your order on the same day.
- Orders placed on the weekends will be delivered on the first working day of the week or on the dates you have selected.
- We offer FREE local delivery for orders above $30.
- For CBD & Tuas area, we do not do night delivery. Please select the earliest morning delivery slot available.
FOR INTERNATIONAL DELIVERIES:
- Delivery time varies based on your destination of choice. Should you require assistance, you can reach out to us at email@example.com
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
In case of any delays in shipping/delivery, MyLustre will notify respective customers accordingly at least 1 working day in advance, via:
- Phone - for Local Purchase
- Email - for Overseas Purchase
If you require any more assistance, you can reach us at firstname.lastname@example.org or call out hotline at (+65) 6275 4123.
In Singapore, please call us at +65 6275 4123 within 3 working days and report to our Tele Consultants that service your account about the product conditions. We will make necessary arrangements to resolve the problem.
Outside Singapore, please email to email@example.com within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.
Customers have 3 calendar days to cancel any orders by the following methods:
Email to firstname.lastname@example.org stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant's Name (Phone orders)
If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.
A fee ofif a delivery person is required to collect the goods back and hand over the refund to the customer.
Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.
We accept payment via MasterCard, Visa, Paypal and PayNow via HitPay.
You can refer to this page https://mylustre.com/pages/paynow-hitpay for more information on using PayNow.
MyLustre does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to PayPal, our payment gateway provider.
- Click on Forgot Your Password? on the Login page.
- Enter your registered email.
- You will receive an email with a
new temporary password.
- Go back to 'My Account' and change to a new
password the soonest you can.
Please be assured that all personal details
collected are used to help us provide better and more customized services to
our customers, and will not be sold or released to any third parties. At
MyLustre, customer interest and security always comes first. Please refer to
Samples are provided only for certain products
and are subject to stocks of availability. Check with our staffs at (+65) 6275
4123 to find out more.