Help Center

Here at mylustre.com, we provide several alternatives to accommodate to the busy lives of our customers.

Singapore customers

1. Cash on delivery (COD) - S$7 for purchases below S$30.
2. Courier service - Depends on customer's choice of courier.
3. Pickup at the HQ - Free

International customers

1. Courier service - Depends on customer's choice of courier.
For more details, please contact us through Facebook Messenger, email or call our hotline (+65) 6275 4123.

Mylustre.com provides free delivery island wide in Singapore.

For every purchase of S$30.00 and above per transaction subject to the following cut off timings.

***CBD areas and Tuas – No night delivery

The published delivery schedule is subject to change without notice.

In Singapore, please call us at +65 6275 4123 within 3 working days and report to our Tele Consultants that service your account about the product conditions. We will make necessary arrangements to resolve the problem.

Outside Singapore, please email to customerservice@mylustre.com within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.

Customers have 3 calendar days to cancel any orders by the following methods:

Email to customerservice@mylustre.com stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant's Name (Phone orders)

If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.

A fee of $7.00 will be charged if a delivery person is required to collect the goods back and hand over the refund to the customer.

Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

All web orders will only be processed during office hours, from Monday to Friday (9:30am - 6pm). It will take 1-2 working days for your products to reach you.

Please contact us via our online enquiry form and we will get back to you within 2 to 3 working days.

In case of any delays in shipping / delivery, MyLustre will notify respective customers accordingly at least 1 working day in advance, via:

1. Phone - for Local Purchase
2. Email - for Overseas Purchase

We accept payment via MasterCard, Visa, Paypal and PayNow via HitPay.

MyLustre does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to PayPal, our payment gateway provider.

At MyLustre, we believe in protecting the interest of both our customer, community and as much as possible, our environment. Our products are sent regularly to independent Laboratories for stringent quality and safety check. The Health Sciences Authority of Singapore (HSA) also conducts regular checks and tests on our products.

Please be assured that all personal details collected are used to help us provide better and more customized services to our customers, and will not be sold or released to any third parties. At MyLustre, customer interest and security always comes first. Please refer to our Privacy Policy for more information.

Yes there is! We value the support of our loyal customers, and have various reward programmes throughout the year. Check with our staffs at +65 - 6275 4123 to find out what rewards are in store for you right now.

Currently, discounts if applicable will only be awarded to our privilege card members. However, if you are interested in distributing our products, do drop us an enquiry via our online enquiry form and we will get back to you as soon as possible.

You can refer to this page https://mylustre.com/pages/paynow-hitpay for more information on using PayNow.

• Click on Forgot Your Password? on the Login page.
  
• Enter your registered email.
  
• You will receive an email with a new temporary password.
  
• Go back to 'My Account' and change to a new password the soonest you can.
  

We hope to help you in any way that we can, so feel free to drop us a call at +65 - 6275 4123 to speak to our friendly and professional consultants, email us at customerservice@mylustre.com or contact us via the our contact form.

Samples are provided only for certain products and are subject to stocks of availability. Check with our staffs at +65 - 6275 4123 to find out more.

We encouraged you to speak with our Customer Consultants to understand more about the products. Please call +65 - 6275 4123, we will be more than happy to assist you.

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