MyLustre FAQ | We're here to help!
1. Delivery to your address.
2. Self-pick up at our office.
1. Courier service - Depends on the customer's choice of courier.
For more details, please contact us through Facebook Messenger, email (email@example.com), or call our hotline (+65) 6275 4123.
FOR LOCAL DELIVERIES:
- All web orders will only be processed during office hours, from Monday to Friday (8am - 5pm). If orders are placed before 4pm on the weekday, you will be able to receive your order on the same day.
- Orders placed on the weekends will be delivered on the first working day of the week or on the dates you have selected.
- We offer FREE local delivery for orders above $30.
- For CBD & Tuas area, we do not do night delivery. Please select the earliest morning delivery slot available.
FOR INTERNATIONAL DELIVERIES:
- Delivery time varies based on your destination of choice. Should you require assistance, you can reach out to us at firstname.lastname@example.org
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
In Singapore, please call us at +65 6275 4123 within 3 working days and report to our Tele Consultants that service your account about the product conditions. We will make necessary arrangements to resolve the problem.
Outside Singapore, please email to email@example.com within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.
Customers have 3 calendar days to cancel any orders by the following methods:
Email to firstname.lastname@example.org stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant's Name (Phone orders)
If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.
A fee of $7.00 will be charged if a delivery person is required to collect the goods back and hand over the refund to the customer.
Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.