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FAQ

Delivery & Return

What are the delivery method available?

How is schedule for the Cash On Delivery (COD)?

How is the Return Policy for MyLustre?

How do I cancel my order?

How can I know whether my order is confirmed or not?

How long does it take for my products to be delivered?

What are the countries that you ship to?

What is the Standard Operating Procedures in case of delay in delivery / shipping?

Payments

What forms of payment can I use?

Will mylustre.com store my payment information?

Are your products safe?

Why is MyLustre collecting my personal information? Is information collected secured?

Are there any rewards for customers who frequently purchases MyLustre products?

Will I get any discount for bulk orders?

How do I use PayNow?

General

I forgot my password. What should I do?

Who should I contact if my questions are not answered?

Do you provide any samples or trial packs for new customers?

How do I know which products are suitable for me?

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