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FAQ

Delivery & Return

How is schedule for the Cash On Delivery (COD)?

What are the delivery method available?

How is the Return Policy for MyLustre?

How do I cancel my order?

How can I know whether my order is confirmed or not?

How long does it take for my products to be delivered?

What are the countries that you ship to?

What is the Standard Operating Procedures in case of delay in delivery / shipping?

Is it safe for me to enter my personal financial details online?

What are the modes of payment available?

Why is MyLustre collecting my personal information? Is information collected secured?

How do I know which products are suitable for me?

Are your products safe?

Do you provide any samples or trial packs for new customers?

Are there any rewards for customers who frequently purchases MyLustre products?

Will I get any discount for bulk orders?

How many outlets does MyLustre currently have?

Who should I contact if my questions are not answered?

I forgot my password. What should I do?

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